"How can I be sure that my child will settle in at The Kids' Academy, St Austell?"
We will work out a settling in routine with you, which consists of your staying and playing with your child until they are comfortable with the staff and the nursery environment.

"What happens when my child has settled in?"
During the settling in period we will observe which one of our staff your child builds a natural bond with and this person will become your child's "Key Worker" and be the first point of contact for you and your child.

"When do parents get an invoice for the childcare fees?"
Invoices detailing all of your sessions are sent out on the 15th day of the month before your sessions so you can check that everything is correct.

"How can I pay my fees?"
You can pay by cheque, cash and credit card or by Internet Banking or BACS.

"Can I pay with Childcare Vouchers?"
We accept most childcare vouchers - please ask for more information.

"What do my fees include?"
Your fees include all care, meals, snacks as well as all activities and consumables.

"What do my fees not include?"
Your fees do not include nappies, wipes, medications, sun creams or specific dietary supplements.

"What happens if my child is ill before nursery starts?"
Legislation means that if your child has sickness, vomiting or diarrhoea then they must be excluded for 48 hours.

"What happens if my child is ill whilst at nursery?"
If your child is ill at nursery then they will be assessed by the manager and a decision taken whether to provide treatment (e.g. Calpol) or to call you to return and collect your child